Order Processing (3 to 7 Day Process, Germination, Customization)
We will prepare your order within 3 to 7 business days depending on the day of ordering and the quantity of your order. All orders will be processed on Wednesday. This time is essential to allow us to germinate all our nuts and grains, to integrate the customization options you selected and to provide you with tailor-made vegan raw delicious gourmet chocolates. Deliveries are only scheduled for Thursday and Friday arrival to avoid the weekend in case of a single day's delay.
Registration and Orders
Once you open the E-boutique ("Shop online") page you can easily start putting together your order. You do not have to be registered or connected to your account to "create your box" or to "select your singles, doubles and more". You can register when you proceed to payment of the order.
We accept PayPal, Visa, MasterCard & American Express.
Return of Product
Due to the hand-made and custom nature of each order, ALL SALES ARE FINAL. We send extremely fresh products by express delivery and special insulation packaging to ensure it arrives fresh and undamaged. That stated, we do stand behind our product, and in the event our product is defective, or our shipping company's delay causes the product to arrive damaged, we will on a case by case basis review the matter and may determine that a refund or exchange is warranted. Please contact us within 2 days after receiving your order at email@example.com and we will contact you promptly.
Conservation of Products and Slight Color Variation
Our raw vegan chocolates are best kept at a temperature of around 65°F (18°C). The chocolates react to heat, sunlight and humidity. A slight variation in color may appear because of the variation of climatic and outside conditions but also if the chocolate is kept at room temperature for a while. This "chocolate bloom" does not affect the quality, taste or safety of our handcrafted gourmet truffles.
Pricing Changes and Availability
Our product availability is directly affected by the availability of individual ingredients which may be affected by local and seasonal variations. Hnina reserves the right to make changes to its pricing to reflect changes in market supply. Our website shows the most current and up-to-date pricing on all products.
If you would like to place an order and are in a rush, please let us know via email at firstname.lastname@example.org. We will try to do everything we can to process your order ASAP. A rush charge may apply. We will notify you for your decision.
Out of stock
In the event any portion of your order is backordered, we will notify you immediately, and will accept any substitutions. If you wish, we will cancel the order and provide you with a full refund.
Disclaimer and Limitation of Liability
You agree that the exclusive and sole maximum liability to Hnina arising from any product sold on the Hnina website shall be the price of the product ordered. In no event shall Hnina, its CEO, employees or any other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.
Hnina's products contain nuts, tree nuts and unrefined unpasteurized honey and should therefore be avoided by people allergic to any of those ingredients. Honey should not be given to any infant under 1 year old. In no event shall Hnina, its CEO, employees or any other representatives be liable for special, indirect, consequential, or punitive damages related to product consumption.
Enzymes and Roasting Process
We dehydrate all of our nuts and seeds at a temperature of 104 to 110°F, which both preserves all the living enzymes and provides a crunchy texture. To considerably enhance the flavors of our chocolates, the nuts and seeds of our standard truffles are "Roasted" at a temperature of 350°F. Please be aware that with the standard "Roasted" and customized "Well Roasted" options you will gain in taste but may lose the inherent living enzymes that unpasteurized nuts and seeds naturally contain. Therefore, if you would like to maintain the maximum health benefits of the nuts and seeds, we recommend that you customize your truffles and order them "Raw". They will be dehydrated but not roasted. Their flavors and textures may be slightly affected. As for the chocolate itself, it is ALWAYS raw (roasted at a temperature of 105°F) for maximum health benefit.
Any claim relating to Hnina's website shall be governed by the laws of the State of California without regard to its conflict of law provisions.
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